· were not aware of RTI or IP reforms;
· worked in jobs or agencies less affected by RTI or IP; or
· were new to their agencies and could not answer some questions – especially those that required knowledge of the agency before the introduction of the new Acts."
· Dealing with RTI and IP causes additional costs to agency operations (71.2% agreed); and
· Dealing with RTI and IP is a strain on staffing resources (55.1% agreed).