FSU ups ante on bank outsourcing overseas

The Financial Services Union is conducting a campaign about bank outsourcing overseas. In addition to raising issues about employment, the campaign highlights the fact that sensitive personal information about bank customers is being sent overseas, to countries such as India that do not have privacy laws.

We have mentioned this issue in previous posts but the Union has some interesting material concerning the practices of the major banks.

Key issues include whether the banks refer to the transfer of personal information in their privacy statements, and what recourse, if any, Australian customers have in the event of a failure in any overseas country to comply with generally accepted privacy standards.